These Terms of Service ("Terms") are a legal agreement between you (either an individual or the organisation you represent, "you" or "Customer") and Ligo Inc. ("Ligo", "we", "us", or "our") governing your access to and use of the Ligo people management platform and related services (collectively, the "Service").
Please read these Terms carefully before creating an account or using the Service. By registering for or using the Service, you agree to be bound by these Terms and our Privacy Policy, which is incorporated here by reference.
1. Acceptance of Terms
By clicking "I agree", creating an account, or otherwise accessing or using the Service, you confirm that:
- You are at least 18 years old and have the legal capacity to enter into a binding contract.
- If you are accepting on behalf of an organisation, you have authority to bind that organisation to these Terms.
- Your use of the Service does not violate any applicable law or regulation.
2. The Service
2.1 Description
Ligo is a modular HR management platform designed for growing teams of 10–200 employees. The Service includes the following modules and add-ons, subject to your subscription plan:
- Core HR — employee directory, organisational charts, and employee records.
- Leaves — leave balance tracking, approval workflows, and calendar visibility.
- Attendance & Time — live attendance check-ins, timesheets, and project time logging.
- Performance (add-on) — review cycles, goal tracking, and written feedback.
- Expenses (add-on) — expense submission, receipt uploads, and reimbursement tracking.
2.2 Modifications
We reserve the right to modify, suspend, or discontinue any feature or aspect of the Service at any time, with or without notice, provided that we will use reasonable efforts to notify you of material changes that materially reduce the core functionality included in your subscription. Ligo shall not be liable to you or any third party for any modification, suspension, or discontinuation of the Service.
2.3 Beta Features
We may offer features labelled "Beta", "Preview", or "Early Access". These features are provided as-is, without any warranty, and may be modified or discontinued at any time.
3. Accounts & Workspaces
3.1 Registration
You must register for an account to use the Service. You agree to provide accurate, current, and complete information during registration and to keep that information updated.
3.2 Account Security
You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You must notify us immediately at support@ligo.pieceworks.io if you suspect any unauthorised access to your account. Ligo is not liable for any loss resulting from unauthorised access due to your failure to safeguard your credentials.
3.3 Workspace Administrators
The person who creates a workspace becomes the "Account Owner" and has full administrative control. Account Owners may invite additional administrators and regular users. Account Owners are responsible for ensuring all users within their workspace comply with these Terms.
3.4 Employee Data
When you use Ligo to manage your employees, you act as the data controller for the personal data of those employees. Ligo acts as a data processor on your behalf. You are responsible for obtaining any necessary consents from your employees and for complying with applicable data protection laws regarding employee data.
4. Subscriptions & Billing
4.1 Plans
The Service is offered on a per-user, per-month subscription basis. Current plans and pricing are listed at ligo.pieceworks.io/#pricing. Prices are exclusive of applicable taxes unless stated otherwise.
4.2 Trial Period
We may offer a free trial period. During this period, you may use the Service without charge. At the end of the trial, your subscription will automatically convert to a paid plan unless you cancel before the trial expires. We will notify you before the trial ends.
4.3 Payment
Subscriptions are billed monthly or annually in advance. By providing payment information, you authorise Ligo (or its payment processor) to charge your payment method for the applicable fees. All fees are non-refundable except as expressly set out in these Terms or required by law.
4.4 Seat Changes
You may add seats at any time; additional seats will be charged on a pro-rata basis for the remainder of the current billing period. Reducing seats takes effect at the next renewal date.
4.5 Late Payment
If payment is not received by the due date, we may suspend access to the Service after a 7-day grace period with notice. Access will be restored upon payment of outstanding amounts.
4.6 Price Changes
We may change subscription prices with at least 30 days' notice. Continued use after the new price takes effect constitutes acceptance of the new pricing.
4.7 Cancellation
You may cancel your subscription at any time from within your account settings. Cancellation takes effect at the end of the current billing period; you will retain access until then. We do not provide refunds for unused time on monthly plans. Annual plan refund requests will be considered on a case-by-case basis.
5. Acceptable Use
You agree not to use the Service to:
- Violate any applicable law, regulation, or third-party rights.
- Upload, transmit, or store any content that is unlawful, defamatory, discriminatory, harassing, or pornographic.
- Attempt to gain unauthorised access to the Service, its servers, or related systems.
- Reverse-engineer, decompile, disassemble, or otherwise attempt to derive source code from the Service.
- Use automated tools (bots, scrapers, crawlers) to extract data from the Service without prior written consent.
- Interfere with or disrupt the integrity, performance, or availability of the Service.
- Introduce malware, viruses, trojans, or other malicious code.
- Impersonate any person or entity, or misrepresent your affiliation with any person or entity.
- Use the Service to process data for individuals who are not your employees or authorised contractors without proper consent.
We reserve the right to suspend or terminate accounts that violate this Acceptable Use Policy immediately and without notice.
6. Intellectual Property
6.1 Ligo Property
The Service, including all software, algorithms, designs, text, graphics, and trademarks, is owned by Ligo Inc. and protected by copyright, trademark, and other intellectual property laws. These Terms do not transfer any ownership rights to you. You are granted a limited, non-exclusive, non-transferable, revocable licence to use the Service solely for your internal business purposes during your subscription term.
6.2 Your Content & Data
You retain all ownership rights to the data you input into the Service ("Customer Data"). You grant Ligo a non-exclusive, worldwide licence to host, copy, process, and display Customer Data solely to provide the Service to you. We do not claim any ownership over your data, and we will not use it for any purpose other than providing and improving the Service.
6.3 Feedback
If you provide us with feedback, suggestions, or ideas regarding the Service ("Feedback"), you grant Ligo a royalty-free, perpetual, irrevocable licence to use and incorporate that Feedback into the Service without any obligation to you.
7. Confidentiality
Each party may disclose confidential information to the other in connection with the Service. Each party agrees to keep the other's confidential information confidential using at least the same degree of care it uses for its own confidential information (but no less than reasonable care), and not to disclose it to third parties without prior written consent, except as required by law.
8. Warranties & Disclaimers
We warrant that: (a) we have the right to provide the Service; (b) the Service will perform materially in accordance with its documentation; and (c) we will implement commercially reasonable security measures.
EXCEPT AS EXPRESSLY SET OUT ABOVE, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. LIGO DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE.
9. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, LIGO'S TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE FEES PAID BY YOU TO LIGO IN THE 12-MONTH PERIOD IMMEDIATELY PRECEDING THE CLAIM.
IN NO EVENT SHALL LIGO BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, GOODWILL, OR BUSINESS INTERRUPTION, EVEN IF LIGO HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations may not apply to you.
10. Indemnification
You agree to indemnify, defend, and hold harmless Ligo Inc. and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in connection with: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any third-party rights; or (d) your Customer Data.
11. Termination
Either party may terminate these Terms upon written notice if the other party materially breaches these Terms and fails to cure the breach within 30 days of receiving written notice. We may also suspend or terminate your account immediately if we reasonably believe you are violating the Acceptable Use Policy (Section 5) or applicable law.
Upon termination, your right to access the Service ceases. We will retain your Customer Data for 90 days after termination, during which time you may request an export. After that period, your data will be securely deleted.
12. Governing Law & Disputes
These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions. Any disputes arising out of or relating to these Terms shall be resolved by binding arbitration under the rules of the American Arbitration Association, except that either party may seek injunctive or other equitable relief in a court of competent jurisdiction to prevent irreparable harm.
Notwithstanding the foregoing, if you are accessing the Service from the European Union, you may also have rights under applicable EU laws that cannot be contractually waived.
13. General Provisions
- Entire Agreement. These Terms, together with the Privacy Policy and any Order Forms, constitute the entire agreement between you and Ligo regarding the Service.
- Severability. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
- Waiver. Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.
- Assignment. You may not assign or transfer these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.
- Notices. Legal notices to Ligo must be sent to legal@ligo.pieceworks.io. We will send notices to you at the email address associated with your account.
- Force Majeure. Neither party shall be liable for failure or delay in performance caused by circumstances beyond their reasonable control, including acts of God, natural disasters, cyberattacks, or government actions.
14. Changes to These Terms
We may update these Terms from time to time. If we make material changes, we will notify you by email or in-app notification at least 14 days before they take effect. Your continued use of the Service after the effective date constitutes acceptance of the revised Terms. If you do not agree to the revised Terms, you must discontinue using the Service before the effective date.
15. Contact Us
If you have any questions about these Terms, please contact us at: